Claim Processing Technician I

Location US-CA-Los Angeles
Job ID
# Positions
Posted Date
6 months ago(2/11/2020 4:27 PM)
Administrative/Customer Support
Position Type
Full Time
Travel Percentage
0 to 10%


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.

We are currently seeking a Claims Processing Technician I for the Los Angeles, CA office location.


  • Provides clerical support to Claim department:
    • Pulls files.
    • Reviews data and text associated with claims files.
    • Scans and indexes documents.
    • May assist with and / or create general correspondence.
    • May perform mail / file functions. Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside the company. Sorts and distributes mail. Maintains / purges documents according to record retention guidelines and distributes files / file systems.
  • May assist Claim department:
    • Sets up claim files.
    • Files correspondence and other material related to the claims records, as directed.
    • Locates policies.
    • Obtains coverage information from policies.
    • Investigates discrepancies in the information gathered.
    • Enters information into system(s).
    • Orders reports.
  • Updates claims files and maintains, corrects and / or updates data using office technology.
  • Prepares and maintains records, registers and schedules.
  • Performs other duties as assigned.


Education: High school diploma or equivalent
Experience: 0 to 2 years of related experience.


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