Service Associate II

Location US-GA-Kennesaw | US-CA-Los Angeles
Job ID
26239
# Positions
1
Posted Date
7 months ago(1/13/2020 4:36 PM)
Category
Administrative/Customer Support
Position Type
Full Time
Travel Percentage
0 to 10%

Overview

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

 

Great American Custom, an underwriting division of Great American Insurance Group, dedicates itself to serving client needs and delivering outstanding service. We have made a name for ourselves as a full-service underwriting organization focused on long-term client relationships and customized business solutions. We specialize in providing primary casualty products as well as umbrella and capacity excess products that meet the needs of the commercial market. Our policy holders range from small businesses to complex multi-national corporations and Fortune 1000 accounts.

We are currently seeking a Service Associate for the Kennesaw, GA office location.

Responsibilities

  • Performs a variety of moderately complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:
    • Reviews instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
    • Computes premiums on quotes, issuances, renewals, audits, endorsements and / or cancellations / reinstatements based on proper rate selection, rules and company procedures.
    • Enters rate, premium and / or policy information into appropriate systems for policy updates / issuance.
    • Maintains file accuracy and completeness.
    • Orders, prepares and / or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle / motor carrier filings, etc.).
    • Sets up and clears submissions.
    • Researches and resolves and / or corrects errors and / or issues.
    • Prepares, assembles and / or issues policy / endorsements and associated documentation.
    • Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions.
    • Performs preliminary risk evaluation and / or loss analysis.
  • Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
  • Shares and / or conveys moderately complex information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations.
  • May assist and participate in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices.
  • May act as a liaison with other departments and facilitate interdepartmental communication.
  • May perform other tasks including support, photocopying, imaging, mail, data entry and / or supply functions.
  • Demonstrates advanced knowledge of department policies and procedures, as well as the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
  • As appropriate for line of business, may approve new business, renewal business and / or endorsements based on a defined set of instructions / guidelines.
  • Performs other duties as assigned.

Qualifications

Education: High School Diploma or equivalent.
Experience: 2 to 4 years related experience. Could be entry-level for candidate with an Associate’s Degree.

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