• IT Vendor Management Specialist - Performance Monitoring

    Location US-OH-Cincinnati
    Posted Date 2 months ago(11/20/2019 2:39 PM)
    Job ID
    # Positions
    Position Type
    Full Time
  • Overview

    Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    As a Specialist within IT Vendor Management you'll be support the technology vendor management function within IT Asset Management. You’ll support coordination of all aspects of the RFx process, SOW’s, market research, proposal/quote evaluations, negotiating, execution and implementation of contracts. Your goal is to ensure Great American is receiving best value for their internal partners from suppliers of technology services and that they meet or exceed their contractual obligations in areas of cost, quality and service level agreements.


    • Support the Vision, Mission, and Strategy for the Vendor Management function through the organization
    • Develop a structured vendor performance management framework to implement consistency across your vendor portfolio.
    • Establish and communicate clear and concise vendor performance management metrics by creating effective vendor management scorecards and dashboards.
    • Design and develop standardized performance reporting scorecards and dashboards.
    • Create and issue satisfaction surveys that encompass both internal and vendor 360-degree feedback, and act on concerns.
    • Demonstrate a clear line of sight from business objectives to vendor performance management metrics when creating reports.
    • Define the contractual performance levels and assist in setting internal customer expectations for performance.
    • Perform overall contract oversight for performance management, which includes benchmarking, SLA and operational-level agreement (OLA) tracking.
    • Monitor and report performance results to all levels in the organization, as appropriate, and adjust the format, detail and content of results for different stakeholders
    • Negotiate agreements specifically those related to cloud and technology services
    • Assists in coordination with Legal, AFG Procurement, Security, IT Finance and relevant IT Departments the development and negotiation of contracts from initial concept through to closure
    • Participate on IT Roadmap decisions and where needed support moves from concept to contract execution
    • Analyze spend and utilization during contract renewals
    • Control and support the process flow of IT procurement requests as submitted through the online purchase request application within P&C IT to company standards
    • Develop and Maintain relevant standards for IT contracts within Service Now
    • Acts as a business consultant to IT Management and technology SME’s


    Qualifications (Experience in the following):

    • 5 years’ experience in negotiating technology services with vendors
    • 3 years’ experience supporting for working within a technology function.
    • Experience working directly with, or as part of, a sourcing, procurement or legal department
    • Project management type time management skills and ability to deliver exceptional customer service.
    • Securities, Insurance, Financial Services Experience in IT, a plus

     Additional Qualifications:

    • Sourcing experience in the IT category, i.e. services, software, hardware, SaaS
    • Excellent analytical skills, attention to detail and problem-solving skills
    • Experience working with various technologies areas such as; operating systems, databases, messaging, middleware, API platforms and cloud.
    • Ability to navigate formal and informal communication and decision making channels
    • Experience assisting in Sarbanes-Oxley controls and audits are desired
    • Excellent verbal, written and interpersonal communication skills
    • Ability to work independently and at times lead effectively as part of a team
    • Ability to apply organizational acumen to identify and maintain focus on key success for the organization

     Educational Requirements:

    • Bachelor’s Degree in Accounting, Finance, related discipline or equivalent work experience
    • National certifications applicable to this role are desired


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