• Customer Service Trainee/Customer Service Representative

    Location US-OH-Cincinnati
    Posted Date 2 months ago(10/18/2019 9:16 AM)
    Job ID
    # Positions
    Administrative/Customer Support
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    Great American’s Annuity Claims team is looking for an empathetic and customer-service focused individual to join the team.   New to annuities? We will provide you with the opportunity to learn about the Annuity industry while working in a team centered environment where your ideas can be shared and you can impact the Company! The Claims Customer Service team is responsible for handling inbound claims phone calls for our Annuity group.


    What to Expect


    • Onsite training and continuous training as needed, including classroom sessions, mentoring, and hands-on learning.
    • Enjoy a fast-paced work environment in our Downtown Cincinnati, OH Headquarters
    • Work for a company that values work life balance: core working hours are 8:00am-5:00pm, Monday – Friday and the position may offer the opportunity to work from home after meeting performance and training standards


    • Actively seeks information to understand customer’s circumstances, problems, expectations and needs.
    • Shares and / or conveys routine information to customers maintaining a professional demeanor in all situations.
    • Interacts with customers to provide information in response to routine inquiries (telephone, email, mail, etc.) about products or services.
    • Researches and resolves simple to moderately complex customer complaints to ensure customer satisfaction and retention. Documents processes used to correct issues.
    • Responds to correspondence, complaints and information requests via telephone, e-mail, fax, regular mail or in person.
    • Utilizes computerized systems for tracking, information gathering and / or troubleshooting.
    • May process routine / simple transactions. Transaction processing may be specified by authority / guidelines.
    • Maintains familiarity with policies and procedures, as well as the business and organization. Complies with company and regulatory guidelines.


    • High School Diploma required. Some College level coursework preferred.
    • Self-motivated team player who excels in a collaborative environment.
    • Strong time management skills and the ability to multi-task in a fast-paced environment.
    • Passionate about continuously providing a positive customer experience. 
    • Experience using Microsoft Office (Outlook, Word, Excel, PowerPoint, etc.).
    • Previous customer service experience or knowledge of general death claims practices preferred.
    • 0 - 3 years related experience.


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