Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.
The Network Department Lead role has overall end-to-end ownership for the Great American data and voice networks and the team that delivers the service. The Network & Voice team’s goal is to provide a secure and always-on network and a high quality voice service. We accomplish this through service excellence based on ITIL guidelines, a strong customer relationship and a focus on technology leadership across all aspects of the service. The team is continually pushing new technologies, supporting remote and centralized network infrastructure and collaborating with business customers to enhance service levels. This position will be the face of the network team to the business and IT leadership – driving the strategy and results to deliver a top-level service. This role will be required to work across IT service teams, provide daily leadership to the technical teams and work together with third parties to resolve issues.