Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.
Great American Insurance Group is seeking a Leader, Operational Transformation to join the Innovation team. This person will help secure a winning future for Great American by working to transform key workflows (e.g. FNOL, policy change) to reduce costs and improve customer and agent satisfaction while preparing operations for the future. The Leader will work closely with a variety business units and functional areas to combine digital technologies and operational capabilities in an integrated, well-sequenced way to achieve step-change improvements in customer satisfaction and cost savings. This person is passionate about insurance operations and digital experiences.
This person will have in-depth insurance expertise, and will coordinate digital experience and operational improvements across the organization. The Leader will analyze current state business processes, identify areas of high expense and project benefits where transforming processes can deliver long-term cost advantages. This person will assess common agent / customer interaction points with Great American and cross-reference against areas of high expense. The AVP will be a leader that builds consensus across the organization and will collaborate extensively with Great American’s business units and Information Technology teams, supporting their efforts and leveraging their expertise. This role will report to the VP, Innovation Strategy.