• Claims Manager - Workers' Compensation

    Location US-CA-San Francisco | US-CA-Pleasanton | US-CA-Walnut Creek
    Posted Date 2 months ago(1/9/2019 9:31 AM)
    Job ID
    # Positions
    Position Type
    Full Time
    Travel Percentage
    Up to 30%
  • Overview

    Does your claims management job feel stale?  A process driven organization can lose sight of the true purpose of managing claims - - good outcomes on each claim. Managing in that processing environment can feel robotic.  


    Strategic Comp is a growing workers’ compensation insurer with dedication to and pride in outstanding claims outcomes.  Our profitability proves that our approach works.  Most of our strongest competitors over the years, all of them process driven in their claims handling, are no longer in business.


    Our employees at Strategic Comp DO make a difference and feel appreciated for it. In fact we received 98% rating for overall job satisfaction from the participants in our last employee survey, making it no surprise that our employee turnover for claims adjusters and managers is less than 3%. This clearly indicates the passion and energy our staff has for our company and for the job they do… and they never want to work anywhere else! A big reason for these successes is due to our careful matching of the right job with the right person.


    Here’s who we are. Strategic Comp is part of Great American Insurance Group, which was established in 1872. Based in Cincinnati, Ohio, the operations of Great American Insurance Group (A.M. Best A:XIV) are engaged primarily in property and casualty insurance, focusing on specialty commercial products for businesses, and in the sale of annuities and supplemental insurance products. The members of the Great American Insurance Group are subsidiaries of American Financial Group, Inc. AFG’s common stock is listed and traded on the New York Stock Exchange (“NYSE”) and NASDAQ under the symbol “AFG”.


    Here’s what we do. We insure workers’ compensation coverage for large companies, using our deductible program. Our service in claims and loss control is second to none. We’ve found that a large majority of our customers feel the way our employees do. Our renewal retention is 90+%, meaning our customers don’t want to leave us either!


    Our approach to claims handling is smart, proactive, well-thought-out, and carefully orchestrated. In order to make sure that this happens on EVERY claim, we need strong managers overseeing the claims process and customer service.  The result of this approach is that our renewal retention is outstanding, as is our low employee turnover.  Once our clients and employees experience our way of working, they want no substitute.


    Here’s what you would be doing if hired for the position. Strategic Comp is currently searching for a Claims Manager who will be responsible for the oversight and activities of a team of claim professionals.  The person hired for this position will be responsible for the day-to-day work and activities of their team.  Additionally, the Claims Manager will be responsible for the performance, development and coaching of their staff, including learning and development of their team. 


    The Claims Manager will primarily work from their home and will be required to travel up to 35% of the time including some overnight travel.


    We are looking for a unique person in our claims managers.  We need someone who has the ability to help and direct when needed, a group of strong, carefully chosen senior level adjusters to:

    • focus on fresh, creative, and quick approaches on every claim
    • determine on each claim the need for attorneys, surveillance, and nurse case managers, and then assign, direct, and monitor the vendor
    • communicate effectively and develop strong relationships with their team members 
    • gain buy-in from our insureds regarding the direction each claim is taking, develop a strategy of how to best mitigate the potential loss through interaction with the claimant, and making sure that light duty jobs are available for quick return to work


    • Bachelor’s degree and a minimum of 10 years of diverse experience in workers’ compensation claims handling. 
    • Prior significant supervisory experience in multiple states.
    • Solid background in coverage analysis, reserving, claims investigation, and litigation management.  Prior work with large or national accounts.


    Application Instructions:


    Please select "Apply for this job online" to upload the following items in one document:

    • Your resume
    • Three work references (including current contact information)
    • A cover letter telling us why you feel that you are a good match for this position. 

    We will not consider any resumes that do not include a detailed cover letter and three work references.



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