• Senior Claim Representative / Claim Specialist - Property

    Location US-OH-Cincinnati
    Posted Date 1 month ago(10/31/2019 8:33 AM)
    Job ID
    # Positions
    Position Type
    Full Time
    Travel Percentage
    0 to 10%
  • Overview

    Be here.  Be great.  Working for a leader in the insurance industry means opportunity for you.  Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed.  With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    ​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​​Great American Risk Solutions writes a diverse mix of property and casualty business, both primary and excess. Risk Solutions writes mostly non-admitted business, partnering with leading wholesalers. We focus on a specialized solutions for a diverse market.


    Our team members at Great American Risk Solutions display strong personal character, integrity, and honesty.  We are driven champions of change and focus on results.  We emphasize teamwork, collaboration – among underwriting, claims, and shared services teams – and continuous development of interpersonal and technical skills.


    Great American Risk Solutions is adding experienced Senior Claim Representatives / Claim Specialists to their team. The positions will focus on losses in a nationwide book of surplus lines business, including primary and excess claims under commercial property and other policies.   


    The person hired for this position will work from our downtown Cincinnati, Ohio corporate offices.  Willingness to travel up to 10% of the time, including overnight travel as needed, is required. 


    Job title and grade will depend on the successful applicant's level of experience.


    • Investigates, evaluates, and resolves claims of varying complexity.
    • Contact appraisers and act as a liaison between parties.
    • Ensures reserves and payments are issued in a timely and accurate manner.
    • Investigates and evaluates recovery potential. Performs recovery activities as needed.
    • Drafts coverage position letters with moderate supervision.
    • Manages litigation; attends mediations, arbitrations, depositions, and trials as necessary.
    • Demonstrates excellent judgment in the evaluation and handling of claims.
    • Conveys complex information to all appropriate parties, maintaining a professional demeanor in all situations.
    • Complies with applicable company procedures and policies, statutes, regulations, and other legal requirements governing claims handling.
    • Responds to inquiries from underwriters and producers.
    • Maintains necessary adjuster licenses, including completing required continuing education.
    • Performs other duties as assigned.


    • 3-6 years of experience handling property claims. 
    • Commercial property claims experience is a plus, including damage estimating/reviewing.  
    • Familiarity with commercial property forms preferred
    • Detail oriented and strong organizational skills.
    • Exceptional customer service skills.
    • Demonstrates strong written, verbal and effective listening skills.
    • Ability to build and maintain productive relationships with co-workers.
    • Significant experience working with Microsoft Office applications and electronic claim files is required.
    • Must be open to travel, including overnight travel as needed.
    • Bachelors degree or equivalent work experience and/or training.


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