• Systems Administrator/Systems Analyst

    Location US-OH-Cincinnati
    Posted Date 2 months ago(1/16/2019 1:42 PM)
    Job ID
    24473
    # Positions
    1
    Category
    Technology
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

    Responsibilities

    • Provides production support to end users for ECM applications. Requires after-hours support.
      • Simulates or recreates user problems to resolve operating difficulties.
      • Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems.
      • Documents and communicates systems support issues to end-users.
      • Maintains CMDB/Knowledge Base for ECM applications.
      • Prepares analysis for production support of applications and associated documentation.
    • Recommends system modifications to reduce user problems.
    • Assists with the design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.
    • Analyzes, identifies and writes detailed description of user requirements, program functions, and steps required to modify applications or components.
    • Maintains and configures application to ensure application integrity and reliability:
      • Tunes application to run smoothly.
      • Implements enhancements to improve reliability, performance and functionality.
      • Creates and maintains files, standard reports and ad-hoc reporting.
      • Maintains application security.
      • Responds to service requests.
    • May research, conduct fact-finding, design, code, test and maintain scripts associated with moderately complex efforts/projects.
    • Contributes to test plan creation, testing, debugging and installation support of an application.
    • May assist in the development and implementation of upgrade/maintenance schedules for ECM systems.
    • May participate in Configuration Management, including (but not limited to) Version Control, Software Builds, Baseline Management, Change Management and Release Management and / or coordinating, scheduling and communicating environment activities and deployments.
    • Builds strong customer relationships.
    • May lead small to moderately complex projects.
    • May lead the work of others, enforce standards, manage timelines, and report progress to management.

    Qualifications

    Technical Skills:

    (Experience 5+ years in the following):

    • Background in supporting and troubleshooting production applications and systems
    • Experience with configuring and/or administering complex systems in medium / large environment
    • Experience with end-user documentation and communication
    • Knowledge of performance tuning and monitoring
    • Network traffic knowledge (TCP/IP, load balancers (F5), DNS)
    • Strong understanding of nested user and group security models, including Active Directory and LDAP
    • Strong understanding of Transact SQL
    • Knowledge of PowerShell, Shell (Linux) or other scripting tools, a plus
    • Experience with FileNet/P8 platform including environment installation and upgrades, a plus
    • Experience with the following, a plus:
      • Microsoft Windows Server 2008 and/or 2012
      • Red Hat 6 Enterprise Linux Server
      • Experience with Microsoft IIS and/or Apache
      • Experience with Websphere or Weblogic

    Additional Qualifications

    • Demonstrated ability to establish priorities, organize and plan work to satisfy established timeframes
    • Proven ability to handle multiple tasks and projects simultaneously
    • Excellent analytical skills, attention to detail and problem-solving skills
    • Must be self-motivated and demonstrate strong initiative
    • Willingness to learn and stay current on technology trends and upcoming features
    • Excellent verbal, written and interpersonal communication skills
    • Ability to work in a team-oriented environment

    Education:

    • Bachelor’s Degree in Computer Science, Information Technology or a related discipline or equivalent experience

    Options

    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Build your career profile here to connect with us!