• Systems Administrator/Systems Analyst

    Location US-OH-Cincinnati
    Posted Date 2 months ago(1/16/2019 1:42 PM)
    Job ID
    # Positions
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    • Provides production support to end users for ECM applications. Requires after-hours support.
      • Simulates or recreates user problems to resolve operating difficulties.
      • Interacts with network services, software systems engineering and / or applications development to restore service and / or identify and correct core problems.
      • Documents and communicates systems support issues to end-users.
      • Maintains CMDB/Knowledge Base for ECM applications.
      • Prepares analysis for production support of applications and associated documentation.
    • Recommends system modifications to reduce user problems.
    • Assists with the design and implementation of operational and system enhancements to ensure production capabilities are both effective and efficient.
    • Analyzes, identifies and writes detailed description of user requirements, program functions, and steps required to modify applications or components.
    • Maintains and configures application to ensure application integrity and reliability:
      • Tunes application to run smoothly.
      • Implements enhancements to improve reliability, performance and functionality.
      • Creates and maintains files, standard reports and ad-hoc reporting.
      • Maintains application security.
      • Responds to service requests.
    • May research, conduct fact-finding, design, code, test and maintain scripts associated with moderately complex efforts/projects.
    • Contributes to test plan creation, testing, debugging and installation support of an application.
    • May assist in the development and implementation of upgrade/maintenance schedules for ECM systems.
    • May participate in Configuration Management, including (but not limited to) Version Control, Software Builds, Baseline Management, Change Management and Release Management and / or coordinating, scheduling and communicating environment activities and deployments.
    • Builds strong customer relationships.
    • May lead small to moderately complex projects.
    • May lead the work of others, enforce standards, manage timelines, and report progress to management.


    Technical Skills:

    (Experience 5+ years in the following):

    • Background in supporting and troubleshooting production applications and systems
    • Experience with configuring and/or administering complex systems in medium / large environment
    • Experience with end-user documentation and communication
    • Knowledge of performance tuning and monitoring
    • Network traffic knowledge (TCP/IP, load balancers (F5), DNS)
    • Strong understanding of nested user and group security models, including Active Directory and LDAP
    • Strong understanding of Transact SQL
    • Knowledge of PowerShell, Shell (Linux) or other scripting tools, a plus
    • Experience with FileNet/P8 platform including environment installation and upgrades, a plus
    • Experience with the following, a plus:
      • Microsoft Windows Server 2008 and/or 2012
      • Red Hat 6 Enterprise Linux Server
      • Experience with Microsoft IIS and/or Apache
      • Experience with Websphere or Weblogic

    Additional Qualifications

    • Demonstrated ability to establish priorities, organize and plan work to satisfy established timeframes
    • Proven ability to handle multiple tasks and projects simultaneously
    • Excellent analytical skills, attention to detail and problem-solving skills
    • Must be self-motivated and demonstrate strong initiative
    • Willingness to learn and stay current on technology trends and upcoming features
    • Excellent verbal, written and interpersonal communication skills
    • Ability to work in a team-oriented environment


    • Bachelor’s Degree in Computer Science, Information Technology or a related discipline or equivalent experience


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