• Incident Manager

    Location US-OH-Cincinnati
    Posted Date 1 month ago(11/13/2018 4:06 PM)
    Job ID
    24336
    # Positions
    1
    Category
    Technology
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

     

    We are currently seeking an Incident Manager that will coordinate and manage business disruptions to ensure timely service resolution.  This person needs to show great communication skills, both written and verbal, as well as great analytical skills.

    Responsibilities

    • Robust Customer Service background
    • Drives restoration and coordinates efforts for customer's Major Incidents across multiple support teams
    • Strong written and verbal communication skills across a variety of audiences, internal and business facing
    • Demonstrated experience in developing problem management organizational standards
    • Adept at developing documentation for consumption by end-users, service desk support agents, and higher-level technical resources
    • Demonstrated experience in coordinating input from multiple cross-functional teams: internal, business unit, and vendor
    • Provides strategic direction on types of Problem Management and Incident Management activities that will drive efficiencies across Great American Insurance Group.
    • Demonstrated experience interpreting and analyzing Problem Management reporting, including both proactive and reactive metrics
    • Develops and maintains strong customer relationships.
    • May lead small, less complex projects.
    • Performs other duties as assigned.

     

    Qualifications

    • Bachelor’s Degree or equivalent experience
    • 1-5 years related experience
    • Performs simple to moderately complex tasks. Performs work under moderate supervision
    • Work independently to get job completed on a timely SLA manner
      • Perform multiple tasks simultaneously completing task on time.

     

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