• Helpdesk Technician I

    Location US-OH-Cincinnati
    Posted Date 5 days ago(11/9/2018 8:42 AM)
    Job ID
    24319
    # Positions
    1
    Category
    Technology
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

     

    Great American’s Property & Casualty IT Group is seeking a highly-qualified individual to lead its Infrastructure Department. The individual will provide leadership and strategy for the IT Infrastructure group and will work in close partnership with the business and senior leadership to identify and implement leading technology practices

    Responsibilities

    • Provides support to end users for either PC, or mobile devices (Mobile Phone\Tablet)
    • Provides desk side support to senior executive staff
    • Responds to telephone calls, emails and personnel requests for technical support.
    • Simulates or recreates user problems to resolve operating difficulties.
    • Interacts with other infrastructure\application teams to assure incidents are resolved in a timely manner.
    • Recommends systems modifications to reduce user problems.
    • Performs other duties as assigned.

    Qualifications

    • Associate’s Degree, 2 years of technical education, or equivalent experience.
    • 0 to 3 years of related experience.
    • Experience with iOS and Android platforms preferred
    • Experience with Mobile Device Management platforms preferred

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