• Senior Service Associate

    Location US-OH-Cincinnati
    Posted Date 7 days ago(11/7/2018 9:32 AM)
    Job ID
    # Positions
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    • Performs a variety of the most complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:
      • Reviews instructions from agent, underwriter, insured, broker, etc. to understand/determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
      • Computes premiums on quotes, issuances, renewals, audits, endorsements, and/or cancellations/reinstatements based on proper rate selection, rules and company procedures.
      • Enters rate, premium, and/or policy information into appropriate systems for policy updates/issuance.
      • Maintains file accuracy and completeness.
      • Orders, prepares, and/or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and/or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle/motor carrier filings, etc.).
      • Sets up and clears submissions.
      • Researches and resolves and/or corrects errors and/or issues.
    • Prepares, assembles and/or issues policy/endorsements and associated documentation.
    • Researches and reconciles premium/billing accounting discrepancies. Responds to premium/billing questions.
    • Utilizes computerized systems for research, tracking, information gathering, and/or troubleshooting (i.e., Excel/Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
    • Shares and/or conveys complex information via telephone, e-mail, regular mail, or in person to underwriters maintaining a professional demeanor in all situations.
    • May participate in other departmental processes/projects, such as changes/enhancements to forms and screens, user acceptance testing for systems and policies.
    • May act as a liaison with other departments and facilitate interdepartmental communication.
    • May perform other tasks including support, photocopying, imaging, mail, data entry.
    • Demonstrates expert knowledge of department policies and procedures, as well as of the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
    • Performs other duties as assigned.


    Education: High School Diploma or equivalent. Associate’s Degree or equivalent preferred.
    Experience:3 to 6 years related experience. Experience in the insurance industry preferred. Could be entry-level for candidate with a Bachelor’s Degree.


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