• Service Associate I

    Location US-OH-Cincinnati
    Posted Date 2 months ago(10/26/2018 10:24 AM)
    Job ID
    # Positions
    Administrative/Customer Support
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    The Specialty Human Services Division (SHS) partners with independent retail agents and brokers to address the coverage needs and loss exposures of more than 15,000 human and social service organizations across the country.  SHS has earned the nationwide reputation as a premier carrier in this sector.


    The SHS Division is currently searching for a Service Associate in our Cincinnati office. The major product lines we underwrite within the Division include Commercial Property, Commercial General Liability, Inland Marine, Crime, Commercial Auto, Umbrella and Excess.  


    Performs a variety of complex policy administration tasks in support of the business within established production and quality guidelines.  Tasks may include:Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).

    • Reviews instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
    • Computes premiums on quotes, issuances, renewals, audits, endorsements and / or cancellations / reinstatements based on proper rate selection, rules and company procedures.
    • Enters rate, premium and / or policy information into appropriate systems for policy updates / issuance.
    • Maintains file accuracy and completeness.
    • Shares and / or conveys complex information electronically or in person to underwriters while maintaining a professional demeanor in all situations.
    • May participate in user acceptance testing for systems and policies.
    • Works in a team environment to get tasks accomplished.


    • High School diploma or equivalent.
    • 1 to 3 years general office experience.
    • Excellent customer service skills.
    • Microsoft Excel and Word skills.
    • Strong attention to detail.
    • Strong typing skills.
    • Ability to multi-task.
    • Strong organizational skills.
    • Works well in a team environment.


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