• System Administration Specialist

    Location US-FL-Lakeland
    Posted Date 3 weeks ago(1/2/2019 3:27 PM)
    Job ID
    # Positions
    Position Type
    Full Time
  • Overview

    Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.


    Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast.


    Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.


    • Provide extensive support and troubleshooting, installs and upgrades of WebSphere for all Development, Test and Production environments
    • Monitor, troubleshoot, design, implement and maintain VMware infrastructure as well as provide technical guidance to other VMware administrators
    • Manage capacity planning and forecasting, system performance analysis and system tuning
    • Conduct Systems Life Cycle Management through monitoring, measuring, and maintaining Operating Systems, Enterprise Applications and Middleware software
    • Provide specialized technical expertise in researching and resolving complex technology infrastructure problems which may involve coordination of hardware and software vendor support
    • Design, develop, test, and implement new configurations, architectures, and standards
    • Advise department team members on procedures, techniques, and requirements to ensure maximum performance and availability of the company infrastructure. Recommend areas for improvement in both processes and systems
    • Conduct implementations, conversions, and upgrades in a manner consistent with Standard Operating Procedures within company maintenance windows; including change management procedures
    • Provide guidance to customers, third party integration specialists, and/or internal teams, on solutions to increase application availability, redundancy, scalability, and performance
    • Author technical documentation such as systems and data center diagrams
    • Ensure security and operational standards and procedures are maintained in accordance with company compliance requirements
    • Perform risk analysis to identify IT security issues and re-mediating plans. Identify and/or mitigate operational risks where appropriate
    • Assist customers and internal teams to automate processes and incorporate methodologies
    • Provide leadership and guidance when customer application-level downtime issues arise and provide RCA support as requested
    • Show ownership of issues through resolution and maintain customer loyalty by serving customers via phone, tickets,  and email
    • Support in tuning applications and infrastructure
    • Manage multiple priorities and projects simultaneously


    • Bachelor’s Degree or equivalent experience.preferably Computer Science or a related discipline
    • Experience of 5 or more years including: VMware, Active Directory, WebSphere, SharePoint, Storage (IBM SVC)
    • Excellent verbal and written communication 
    • Ability to establish & maintain relationships with team members as well as other departments
    • Experience with Middleware - Microsoft, IIS, .Net, Websphere
    • Application support experience


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