• Claim Processing Supervisor

    Location US-MO-Fenton
    Posted Date 3 weeks ago(9/24/2018 8:06 AM)
    Job ID
    24131
    # Positions
    1
    Category
    Administrative/Customer Support
  • Overview

    Headquartered in Fenton, Missouri, a suburb of St. Louis, Vanliner Insurance Company is a member of Great American Insurance Group. For over 30 years, Vanliner has grown to become the country’s top insurance provider for the moving and storage, parcel and home delivery industries. Our mission since day one, has been to provide first-class insurance products and unparalleled customer service to all of our customers. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!

    Responsibilities

    • Supervises daily activities of claims processing and payment functions.
    • Establishes work procedures and standards. Evaluates work methods and implements new procedures and operations.
    • Maintains various reports and management controls. Verifies statistical coverage information, as requested. Provides status report on Processing unit(s) to Claims Manager, as requested.
    • Coordinates the work activities of the unit. Responsible for day-to-day work and procedures. Assigns and checks work. Monitors and controls quality, productivity and workflow.
    • Responsible for performance, development and coaching of staff (i.e., hiring, firing, performance management, salary increases, etc.).
    • Provides technical guidance to staff. Maintains high-level system(s) knowledge sufficient to instruct staff on automated system(s) and processing workflows.
    • Identifies operational and / or potential systemic problems; identifies root causes and ensures that solutions are implemented promptly.
    • Participates in developing unit objectives and in meeting performance targets.
    • Performs other duties as assigned.

    Qualifications

    Education: High school diploma or equivalent

    Experience: 2 to 4 years of related experience; exhibits leadership qualities.

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