• Service Associate I

    Location US-OK-Tulsa
    Posted Date 7 days ago(7 days ago)
    Job ID
    24089
    # Positions
    1
    Category
    Administrative/Customer Support
    Position Type
    Full Time
  • Overview

    Mid-Continent Group is a subsidiary of American Financial Group, one of the nation's top 25 insurance companies.  We provide a competitive salary with yearly performance reviews.  Our benefits package includes: health, dental, vision, life, disability, paid time off, 401(k), retirement plan, employee stock purchase plan and tuition reimbursement, including incentive bonus awards for completion of certification courses.

    Responsibilities

    • Perform a variety of routine to moderately complex policy administration tasks in support of the business within established production and quality guidelines.  Tasks may include:
      • Review instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
      • Compute premiums on quotes, issuances, renewals, audits, endorsements and / or cancellations / reinstatements based on proper rate selection, rules and company procedures.
      • Enter rate, premium and / or policy information into appropriate systems for policy updates / issuance.
      • Maintain file accuracy and completeness.
      • Order, prepare and / or update reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle / motor carrier filings, etc.).
      • Set up and clears submissions.
      • Research and resolve and / or correct errors and / or issues.
      • Prepare, assemble and / or issue policy / endorsements and associated documentation.
      • Research and reconcile premium / billing accounting discrepancies.  Respond to premium / billing questions.
    • Utilize computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
    • Share and / or convey routine information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations.
    • May act as a liaison with other departments and facilitate interdepartmental communication.
    • May perform other tasks including support, photocopying, imaging, mail, data entry and / or supply functions.
    • Demonstrate working knowledge of policies and procedures, as well as the business (including products, coverages, etc.) and organization.  Complies with company and regulatory guidelines.
    • Perform other duties as assigned.

    Qualifications

    Candidate must have a high school diploma or equivalent with at least 6 months or more of related experience.

     

     

     

     

     

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