• Service Associate I

    Location US-OK-Tulsa
    Posted Date 2 months ago(9/11/2018 8:41 AM)
    Job ID
    # Positions
    Administrative/Customer Support
    Position Type
    Full Time
  • Overview

    Mid-Continent Group is a subsidiary of American Financial Group, one of the nation's top 25 insurance companies.  We provide a competitive salary with yearly performance reviews.  Our benefits package includes: health, dental, vision, life, disability, paid time off, 401(k), retirement plan, employee stock purchase plan and tuition reimbursement, including incentive bonus awards for completion of certification courses.


    • Perform a variety of routine to moderately complex policy administration tasks in support of the business within established production and quality guidelines.  Tasks may include:
      • Review instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
      • Compute premiums on quotes, issuances, renewals, audits, endorsements and / or cancellations / reinstatements based on proper rate selection, rules and company procedures.
      • Enter rate, premium and / or policy information into appropriate systems for policy updates / issuance.
      • Maintain file accuracy and completeness.
      • Order, prepare and / or update reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle / motor carrier filings, etc.).
      • Set up and clears submissions.
      • Research and resolve and / or correct errors and / or issues.
      • Prepare, assemble and / or issue policy / endorsements and associated documentation.
      • Research and reconcile premium / billing accounting discrepancies.  Respond to premium / billing questions.
    • Utilize computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
    • Share and / or convey routine information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations.
    • May act as a liaison with other departments and facilitate interdepartmental communication.
    • May perform other tasks including support, photocopying, imaging, mail, data entry and / or supply functions.
    • Demonstrate working knowledge of policies and procedures, as well as the business (including products, coverages, etc.) and organization.  Complies with company and regulatory guidelines.
    • Perform other duties as assigned.


    Candidate must have a high school diploma or equivalent with at least 6 months or more of related experience.








    Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
    Share on your newsfeed

    Connect With Us!

    Not ready to apply? Build your career profile here to connect with us!