• Customer Service/Call Center Representative

    Location US-OH-Cincinnati
    Posted Date 3 weeks ago(3 weeks ago)
    Job ID
    24025
    # Positions
    1
    Category
    Administrative/Customer Support
    Position Type
    Full Time
  • Overview

    Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

     

    We are hiring a Customer Service/Call Center Representative in our Direct Billing group. Training will be during normal business hours, which is 8:00AM to 5:00PM. General work hours are Monday through Thursday, 9am-6pm, and Friday 8:30am-4:30pm.

    Responsibilities

    This position is part of a team fielding incoming calls regarding billing questions from an "800" phone line.

    • Provides billing information, account reconciliation, and billing problem resolution to internal and external customers involving multiple lines of insurance.  May require extensive inbound phone support.
    • Develops and uses working knowledge of multiple billing and / or policy applications and processing procedures to effectively service customer inquiries.
    • Prepares and maintains accurate and complete documentation to support accounts receivable.
    • Rotationally reviews refund checks, handles returned mail, answers email inbox questions, etc.
    • May follow-up on delinquent accounts.

    Qualifications

    • A minimum of 2 years of related experience in customer service and / or a high call volume environment.
    • Associate’s Degree or equivalent experience.
    • Ability to multi-task, organizational skills, and attention to detail are critical for this position.
    • Microsoft Excel, Word, and Outlook experience required.

     

     

     

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