• Customer Service Lead

    Location US-WA-Bellevue
    Posted Date 2 weeks ago(8/8/2018 7:48 AM)
    Job ID
    # Positions
    Administrative/Customer Support
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    • Consistently recognized as a top place to work
    • Work in a team environment, where you can share your ideas
    • Opportunities for career development and growth
    • Committed to giving back to the community

    Where:  Our Bellevue, Washington office is just off I-90 in Eastgate, with free employee parking and close bus service. 


    Schedule:  Full-Time


    Benefits Include:

    • Competitive pay rates
    • Medical, dental, and vision plans (must be full time)
    • Excellent 401(k) plan (must be full time)
    • 19 days of paid time off accrued in 2018, plus 8 paid holidays per year (must be full time)
    • Employee wellness programs and more


    As a Customer Service Lead, you will:

    • Be responsible for coordinating and leading the day-to-day activities of customer service employees
    • Actively seek information to understand customer’s circumstances, problems, expectations and needs, for the purpose of resolving customer inquiries / issues. Shares and / or conveys routine and non-routine information to customers, regarding their account(s) maintaining a professional demeanor in all situations.
    • Work to provide timely resolution / response to escalated customer needs. Documents processes used to correct issues.
    • Interact with customers to provide information in response to complex inquiries (telephone, email, mail, etc.) about products or services.
    • Utilize computer systems for tracking, document questions / responses, information gathering and / or troubleshooting.
    • May be responsible for the processing of complex transactions on customers’ accounts. Transaction processing may be specified by authority / guidelines.
    • Apply knowledge of policies and procedures and utilizes general understanding of the business and organization. Complies with company and regulatory guidelines.
    • May have a participatory role in the performance, development and coaching of staff (i.e. hiring, firing, performance management, salary increases, etc.)
    • Perform other duties as assigned.
    • Note: You will not make outbound sales calls – this is a customer service position


    We Are Looking for:  Great communication skills and a positive attitude



    • Good typing skills: 35+ words per minute – if you are not sure of your typing level, we can test you and provide guidance on improving your typing skills
    • Customer service experience required
    • Commercial insurance experience preferred
    • High School Diploma or equivalent


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