• Senior Enterprise Monitoring System Administrator

    Location US-OH-Cincinnati
    Posted Date 1 week ago(10/10/2018 4:09 PM)
    Job ID
    # Positions
    Position Type
    Full Time
  • Overview


    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    The Enterprise Monitoring team’s goal is to effectively and efficiently select and administer varied monitoring solutions that will proactively identify, prevent and\or reduce infrastructure and application issues that cause business disruption.  The team continually adapts their skills, knowledge and toolset to identify monitoring solutions that will meet and exceed business needs.  We measure the EM Engineers’ value by their ability to effectively work with cross-functional teams and continually adapt to the changing demands of the organization, both business and technological.



    • Implement and administer monitoring solutions in order to evaluate conditions and recommend changes to improve the overall health of supported tools and technological environment.
    • Collaborate with technology and business teams to gather enterprise monitoring-related requirements and deliver high quality, innovative and effective solutions.
    • Partner with internal and external technical support teams to proactively and reactively resolve, reduce and\or eliminate issues that cause business disruption.
    • Make recommendations to improve performance, administration and life cycle management of EM Tools.
    • Participate in On-call rotation with team members to provide 24x7 support of monitoring tools.
    • Adhere to and educate others on Enterprise Monitoring standards and processes.
    • Educate the IT Organization on monitoring best practices and trends.


    • Extensive experience with monitoring methodologies (remote and agent-based), and toolsets.
    • Extensive experience deploying and administering Solarwinds SAM, NAM, VMAN, SRM and WPM solution components.
    • Extensive administration experience with Linux and Microsoft Windows server operating systems.
    • Ability to diagnose and troubleshoot infrastructure and application problems in a complex environment.
    • Ability to script or code in at least one language (Ruby/JavaScript preferred, Python/Perl/shell/PowerShell).
    • Experience with firewall interaction, domain controllers, and networking equipment.
    • Ability to lead and mentor others as a senior technical member of the team.
    • Ability to provide level-of-effort estimates and complete deliverables within allotted time.
    • Demonstrated ability to perform root cause analysis and implement tools for monitoring.
    • Proactively identifies and assesses improvement opportunities (efficiency gains, cost savings, etc.).
    • Familiarity with formal change management processes, ITIL Certification and ITSM experience preferred.
    • Knowledge of software development principles and methodologies, preferred.

    Additional Qualifications

    • Bachelor’s Degree in Computer Science or equivalent educational and/or work experience
    • 3+ Years of working experience in a monitoring or related IT discipline in a mid- to large-sized enterprise.
    • Excellent verbal and written communication skills
    • Strong experience working in cross functional teams
    • Proven ability to identify problems and develop recommendations.
    • Business aptitude and customer focused
    • Strong organizational skills; ability to meet deadlines
    • Demonstrated desire to learn new technologies and ability to adapt to new operating models and changing business requirements effectively.



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