• Claim Representative / Senior Claim Representative

    Location US-OH-Cincinnati
    Posted Date 2 months ago(2 months ago)
    Job ID
    # Positions
    Position Type
    Full Time
    Travel Percentage
    0 to 10%
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    The AgriBusiness® Division provides coverage for full-time operating farms, ranches, equine and agricultural operations on a nationwide basis through independent agents who specialize in the rural market.  The successful candidate for this position will be a professional with excellent communication and organizational skills who is also a self-starter.  We are looking for someone who complements our existing claim team and who is looking for a collaborative work environment.  This position will allow an experienced claim handler to enjoy a workload that includes a variety of casualty claims, from general liability to auto liability claims.  Our entire claim team is dedicated not only to providing high quality claim handling, but also to excelling at customer service for our insureds.  This position is an excellent opportunity for a high-performing, experienced casualty claim handler who is looking for oversight of a diverse caseload on a growing claim team.


    Great American’s AgriBusiness® Division is currently searching for a Claim Representative / Senior Claim Representative to investigate, evaluate and settle property claims.  


    The job grade and title will depend on the successful applicant’s level of experience.


    • Investigates and handles property claims.  Reviews and evaluates coverage and damages. Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, records or other documents) in the investigation of claims.  Demonstrates excellent judgment in the evaluation and handling of claims.
    • Works toward the resolution of claims files, and may attend arbitrations, mediations, depositions or trials as necessary.  Responsible for providing input on settlements / reserves.
    • Conveys  complex information (coverage, decision, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
    • Ensures that claims payments are issued in a timely and accurate manner.
    • Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
    • Performs other duties as assigned.


    • Bachelor's degree or equivalent work experience and/or training. 
    • Minimum of 1-3 years of property claims handling experience.  Farm claims experience is a plus.  Multi-line adjusters are encouraged to apply.
    • Demonstrates written, verbal and effective listening communication skills.
    • Exceptional customer service skills.
    • Detail oriented and strong organizational skills.
    • Ability to build and maintain productive relationships with co-workers.
    • Strong computer skills including experience with Microsoft Excel & Word.


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