• Business Technology Analyst

    Location US-FL-Lakeland
    Posted Date 1 month ago(7/18/2018 10:28 AM)
    Job ID
    # Positions
    Position Type
    Full Time
  • Overview

    Working for a leader in the insurance industry means opportunities for you.  Summit provides a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed.


    Summit is seeking a business technology analyst to support our business systems across the enterprise. The person who applies for this position should have exceptional attention to detail; excellent analytical skills; strong oral and written communication skills; strong problem-solving skills; strong planning and organizing skills and the ability to meet deadlines. This person must be a strong self-starter capable of achieving results individually and/or within a team setting.


    Summit employs nearly 800 office and field associates between its main location in Lakeland, Florida and its regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia and provides workers’ compensation programs and services to approximately 40,000 employers throughout the Southeast.


    • Support business systems on a daily basis
      • Respond to support tickets in a timely fashion
      • Quickly and effectively analyze production system issues
      • Document troubleshooting and resolutions details
      • Coordinate and communicate with all stakeholders impacted by the issue
    • Support ongoing information technology changes and enhancements
      • Maintains all project change documentation
      • Develop and execute test plans based on nature of system changes
      • Coordinate end-user testing and documentation
      • Coordinate resolution of defects emerging from the testing process
    • Support information technology/business projects as directed by a Project Manager
    • Act as a liaison between business units and IT
    • Develop and maintain knowledge of business systems
    • Performs other duties as assigned


    • Bachelor degree in information technology or business preferred or minimum of three years of experience.  
    • Experience with Workers’ Compensation or other insurance lines highly desirable.
    • Exhibits strong analytical skills with proven ability to problem-solve
    • Constructively deal with problems that do not have clear solutions
    • Experience with reporting tools and query logic
    • Self-Driven and adaptable to multiple demands/deadlines and shifting priorities
    • Proven strong attention to detail with excellent organization skills.
    • Proven ability to capture and convey complex system requirements
    • Proven ability to develop test strategies across differing technologies and business processes
    • Experience with business process design tools


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