• Senior Business Technology Analyst

    Location US-OH-Cincinnati
    Posted Date 2 months ago(12/6/2018 11:39 AM)
    Job ID
    # Positions
    Position Type
    Full Time
    Travel Percentage
    0 to 10%
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    The P&C Corporate Claims Division consists of over 100 professionals who support Great American’s highly-diversified P&C claims operations across the world. The division’s functional teams include Claims Practices, Claims Counsel, Claims Support Services, and Legacy Claims.


    The Corporate Claims Division is looking for a Senior Business Technology Analyst.



    • Elicits, analyzes, identifies and documents detailed user requirements and application features. 
    • Has a comprehensive understanding of business user requirements for data, reports, training, data quality and performance.  
    • Strong knowledge of business information data sources and business data rules.
    • Acts as liaison between business and IT.
    • Develops and maintains knowledge of business and technology solutions and uses knowledge to propose business improvements.
    • Formulates project plans and schedules and communicates project status, plans and schedule to the business.
    • Creates user testing schedules and test scripts, and testing of the application.
    • Implements enhancements to improve reliability, performance and functionality.
    • Maintains application security.
    • Documents and communicates systems support issues to IT and end users.
    • May create training materials, schedule training events and / or conduct training.
    • Leverages relationships throughout the business and information technology.
    • Leads the work of others (mentors, prioritizes, delegates and reviews assignments).
    • Observe, document and understand processes as they relate to our insurance products.  Understand user needs and assist in developing recommendations and solutions to meet their needs.
    • Troubleshoot errors within assigned systems encountered by the user environment.  Understand and test changes to assigned systems to ensure problems are not introduced into production.
    • Assist in determining the methods to be used to integrate internal and external systems.  Provide system guidance during client implementation.
    • Develops sustainable, repeatable and quantifiable business process improvements, building an understanding of technical problems and solutions as they relate to the current and future business environment.
    • Performs other duties as assigned.


    • Bachelor's degree or equivalent experience.
    • 4 to 6 years of experience in process improvement efforts. 
    • Experience that includes troubleshooting application errors, testing, and providing technical support to internal and external users. 
    • Prior insurance (Property Casualty, Life and Health, etc.) experience preferred. 
    • Certification within a process improvement discipline preferred.
    • 10% Travel, including some overnight travel as needed.
    • Experience with Guidewire core product suite, especially ClaimCenter preferred.








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