• Claims Assistant - Workers' Compensation

    Location US-CA-San Francisco
    Posted Date 3 months ago(5/21/2018 9:43 PM)
    Job ID
    # Positions
    Administrative/Customer Support
  • Overview

    At Republic Indemnity we market workers’ compensation insurance to a variety of clients primarily in California, as well as other states. We are a subsidiary of Great American Insurance Group, where the focus is on building relationships and linking people to various career paths. Whether it’s sales, underwriting, claims, accounting, IT, legal, or customer service, Republic combines a "small company" entrepreneurial atmosphere with "big company" expertise of the Great American Insurance Group. Great American has more than 30 specialty insurance divisions within our Property & Casualty Group, and our Annuity Group offers a variety of financial services.


    We are unique because we promote the entrepreneurial spirit and our company listens to what is important to our employees. With a commitment to strong results and extraordinary service, there are always opportunities to learn and grow. 


    Our Claim Assistant provides clerical support to Claim Adjusters by collecting information from injured workers, employers and health providers; inputting data into the ClaimCenter system, issuing payments and composing correspondence; and other clerical duties. This position is in our San Francisco office, located in the heart of the City’s financial district. 


    A great opportunity for a recent college graduate to get some office experience or someone with a few years of office experience who is ready to learn about a new industry.


    • Organizes assigned work and performs Claims processing and payment functions on large volumes of claims for one or more lines:
      • Composes, prepares, reviews and responds to correspondence.
      • Answers and responds to inquiries and gathers information.
      • May perform mail / file functions. Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside the company. Sorts and distributes mail. Maintains / purges documents according to record retention guidelines and distributes files / file systems.
      • Performs general processing, may include updating manuals.
      • May assist with claims numbers, claims setup and entry, electronic imaging or indexing, statistical coverage verification, preparation / entry of claims transactions, preparation / processing recovery and processing drafts and forms.
      • May perform systems functions, including determining errors / corrections on company system(s).
      • May coordinate / maintain contractor system, assigned manuals, repetitive payment schedule and bulk billing system.
      • May receive / verify information on loss reports and expense and / or medical bills.
      • May perform calculations to evaluate benefits, such as for mileage, wages, disability or reimbursement payments.
    • Assists Claims staff in setting up appointments, keeping records, performing routine follow-up and ensuring that bills are sent out.
    • Provides support to Claim department in areas requiring specialized skills or knowledge.
    • Enters information into company system(s).
    • Prepares, orders and maintains records, reports, registers and schedules.
    • Updates claims files and maintains, corrects and / or updates data using office technology.
    • May assist in training less experienced Claim Processors.
    • Performs other duties as assigned.


    Education: High school diploma or equivalent
    Experience: 1 to 3 years of related experience.


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