• Service Associate III/IV - Commercial Insurance

    Location US-NY-Syracuse
    Posted Date 3 weeks ago(5/4/2018 1:01 PM)
    Job ID
    # Positions
    Administrative/Customer Support
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    Our Syracuse, NY office is looking to add an experienced Service Associate to the team.


    • Performs a variety of the most complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:
      • Reviews instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
      • Computes premiums on quotes, issuances, renewals, audits, endorsements and / or cancellations / reinstatements based on proper rate selection, rules and company procedures.
      • Enters rate, premium and / or policy information into appropriate systems for policy updates / issuance.
      • Maintains file accuracy and completeness.
      • Orders, prepares and / or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle / motor carrier filings, etc.).
      • Sets up and clears submissions.
      • Researches and resolves and / or corrects errors and / or issues.
      • Prepares, assembles and / or issues policy / endorsements and associated documentation.
      • Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions.
      • Performs preliminary risk evaluation and / or loss analysis.
    • Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
    • Shares and / or conveys the most complex information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations.
    • May participate in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices.
    • May act as a liaison with other departments and facilitate interdepartmental communication.
    • May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support and / or supply functions.
    • Provides guidance, training and assistance to lower level positions.
    • Demonstrates expert knowledge of department policies and procedures and utilizes broad understanding of the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
    • As appropriate for line of business, may approve new business, renewal business and / or endorsements based on a defined set of instructions / guidelines.
    • Performs other duties as assigned.


    Education: Associate’s Degree or equivalent.
    Field of Study: Business, Finance, Liberal Arts or related discipline.
    Experience: 3 to 6 years related experience. Experience in the insurance industry preferred.


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