• Crop Claim Manager

    Location US-CA-Fresno
    Posted Date 2 days ago(2/18/2019 8:39 AM)
    Job ID
    # Positions
    Position Type
    Full Time
  • Overview

    Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


    Great American has been an innovative leader in the crop insurance industry since it issued its first crop policy in 1925. Our Crop Insurance Division provides the tools producers need in the form of specialized crop insurance coverages, which can insure their revenue stream even if elements outside their control go awry. That means even in the face of a worst-case scenario producers will have the guaranteed income they need to keep their operation functioning properly.


    Our Fresno, CA Crop Insurance office is seeking a Crop Claims Manager to manage all crop insurance claims processing, auditing, and loss adjustment functions at a regional level.


    • Manages assigned staff. Maintains proper personnel practices including hiring, performance evaluation, salary administration, promotion, transfer, and termination. Trains and develops staff. 
    • Ensures that claims are adjusted and processed correctly according to established loss adjustment guidelines. Adheres to file documentation standards, and Crop Division reserving methodologies and practices.
    • Improves productivity through constant analysis of workflow and procedures while adhering to established L.A.E. goals. 
    • Establishes appropriate performance and productivity standards for the efficient processing of all claim-related transactions. 
    • Establishes appropriate quality measures; monitors results to ensure high quality service delivery while upholding claim integrity standards.
    • Provides feedback to marketing, underwriting and management staff regarding the quality of business and/or policy files.
    • Manages the field and internal claim staff to ensure timely, accurate and professional service to all agents and policyholders.
    • Participates in the establishment of regional goals, plans, strategies and operating methodologies.
    • Insight and monitoring of adequate reserves.
    • Systematic evaluation of risk to accurately forecast loss ratio projections


    • Candidates must have a Bachelor’s degree or equivalent business/work experience.
    • 5+ years of crop claim experience and 5+ years management/supervisor experience is required


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