• Training Coordinator

    Location US-WA-Bellevue
    Posted Date 1 month ago(4/24/2018 10:23 AM)
    Job ID
    23532
    # Positions
    1
    Category
    Administrative/Customer Support
    Position Type
    Full Time
  • Overview

    Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as one of the “Best Places to Work in Insurance” by Business Insurance magazine. We combine a “small company” culture where your ideas will be heard, with “big company” expertise to help you succeed.

    • Consistently recognized as a top place to work
    • Work in a team environment where you can share your ideas
    • Opportunities for career development and growth
    • Committed to giving back to the community

     

    Where:  Our Bellevue, Washington, office is just off I-90 in Eastgate, with free employee parking and close bus service.

     

    Schedule:  Full-Time Monday through Friday, 8 hours per day.

     

    Benefits Include:

    • Competitive pay rates
    • Medical, dental, and vision plans
    • Excellent 401(k) plan with Employer match
    • 18 days paid time off in first 12 months of employment, plus 8 paid holidays per year
    • Employee wellness programs, free work out facility and more!

    Responsibilities

    • Responsible for the primary training of Divisional Customer Service positions
    • Conduct and may design departmental and/or divisional education programs related to on the job training and skills readiness.
    • Involved in training program design and enhancements:
      • Coordinate training activities with department managers and supervisors to assure smooth efficient process
      • Research and implement as appropriate new methods of presentation and delivery
    • Ensure records of training activities and employee progress are maintained.
    • Ensure effective delivery of product and service instructions.
    • Participates and coordinates in New Employee Onboarding with Site Manager and Hiring Manager.
    • Work with Department leaders to determine recurrent training objectives to assure quality service to Customers and Clients
    • Maintain current knowledge of Divisional organization, communication, and products.
    • May provide guidance and supervision for lower level positions
    • Perform other Duties as assigned

    Qualifications

    Experience:  2 to 4 years training/teaching related experience.  Customer Service experience preferred

     

    Education:

    • Associate’s Degree or equivalent
    • Training Certification and / or License desired
    • Six Sigma Lean Process Improvement Experience a plus

     

    We Are Looking for:  

    • Excellent written, verbal and interpersonal communication skills; ability to write clearly and effectively for documentation and presentations.
    • Skill in working as part of a team, collaborating with colleagues, motivating others to action, establishing rapport, and gaining the trust of others.
    • Able to make timely and sound decisions, understanding the impact and implications and providing feedback on outcomes.
    • Ability to maintain high level of confidentiality
    • Ability to adjust style and approach to suit situations that involve rapidly changing tasks, shifting priorities, simultaneous demands or transitions into new assignments.
    • Willing to take extra measure and independent action to solve problems and get work done in a timely manner.
    • An agile mentality, positive attitude, focused, and self-starting.
    • Excellent organizational and follow-up skills, and strong attention to detail.
    • Good typing skills:  40+ words per minute desired

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