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Office Support Specialist/Communications Operator

Office Support Specialist/Communications Operator

Job ID 
# Positions 
Posted Date 
Administrative/Customer Support
Position Type 
Full Time
Travel Percentage 

Job Information


Headquartered in the Central Florida city of Lakeland, Summit employs nearly 800 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.


Summit provides workers’ compensation programs and services to approximately 40,000 employers throughout the Southeast.


Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.


  • Performs a variety of the most complex clerical support duties within a functional group or team. Tasks may include one or more of the following:
  • Receptionist: Greets and directs vendors, customers and other visitors and may arrange for escorts. Answers, routes and screens incoming calls. Also greets & directs visitors.
  • Business Phones: Maintains extensive organization knowledge to answer high volume of organization-wide toll-free and direct phone lines. Verifies and explores caller’s need to "warm" transfer to appropriate department. Intakes caller information to research and later return and forward the caller to the appropriate department or individual employee. Accesses various business-related computer systems to assist in getting callers to the appropriate party. May monitor email boxes for response or forward.
  • Other support activities: Filing, document assembly, data entry, etc.
  • Complies with appropriate company and / or regulatory guidelines (i.e., handling of checks, titles, other negotiable items, etc.).
  • Applies knowledge of department policies and procedures and utilizes broad understanding of the business and organization.
  • Mailing: prepares incoming mail for distribution and processing outgoing mail.
  • Performs other duties as assigned.



  • High school diploma or equivalent.
  • 4 to 6 years related experience. Experience in the insurance industry preferred.
  • Ability to work in a fast-paced environment and structured role
  • Must be a team player in order to accomplish department goals

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