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Service Specialist

Service Specialist

Job ID 
23434
# Positions 
1
Location 
US-OH-Cincinnati
Posted Date 
4/4/2018
Category 
Administrative/Customer Support
Position Type 
Full Time
Travel Percentage 
..

Job Information

Overview

Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.

 

We are currently looking for a Service Specialist to work on Excess and Surplus casualty accounts for our Great American Risk Solutions Division. The position will be located in our corporate headquarters in downtown Cincinnati, OH.

 

Responsibilities

• Performs a variety of the most highly complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:
o Reviews instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide issuances, endorsements, etc.
o Computes premiums on issuances, audits, endorsements and / or    cancellations / reinstatements based on proper rate selection, rules and company procedures.
Enters rate, premium and / or policy information into appropriate systems for policy updates / issuance.
o Maintains file accuracy and completeness.
o Orders, prepares and / or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle / motor carrier filings, etc.).
• May set up and clear submissions.
o Researches and resolves and / or corrects errors and / or issues.
o Prepares, assembles and / or issues policy / endorsements and associated documentation.
o Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions.
o Performs preliminary risk evaluation and / or loss analysis.
• Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
• Shares and / or conveys the most highly complex information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations.
• Participates in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices.
• Acts as a liaison with other departments and facilitate interdepartmental communication.
• May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support and / or supply functions.
• Provides guidance, training and assistance to lower level positions. Serves as a resource for other functional areas.
• Demonstrates expert knowledge of department policies and procedures and utilizes broad understanding of the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
• Performs other duties as assigned.

Qualifications

• Must have at least 5 years of insurance experience, including data entry and policy issuance experience.
• Strong customer service skills are required.
• Must be an effective communicator; both verbally and in writing with the ability to communicate effectively with co-workers at all levels from across the organization and with external contacts. 
• Must be strong at establishing and adjusting priorities as needed.
• Strong time management skills and the ability to multi-task in a fast-paced environment.
• Must have accurate data entry skills.  Able to enter information into departmental database, as well as conduct research and maintain system folders and files.
• Experience in MS Office including Word, Excel and Outlook. Must be able to grasp working knowledge of proprietary computer programs.  

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