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Senior Computer Services Technician

Senior Computer Services Technician

Job ID 
23414
# Positions 
1
Location 
US-OH-Cincinnati
Posted Date 
4/2/2018
Category 
Technology
Position Type 
Full Time
Travel Percentage 
..

Job Information

Overview

Be Here. Be Great.  At American Financial Group, we focus on building relationships and linking people to various career paths.  We combine a "small company" atmosphere with "big company" expertise.

 

We are unique because we promote the entrepreneurial spirit and our company listens to what is important to our employees. With a commitment to strong results and extraordinary service, there are always opportunities to learn and grow.

Responsibilities

  • Provides support to end users for either PC, server or mainframe applications and hardware:
  • Responds to telephone calls, emails and personnel requests for technical support both during and after normal business hours.
  • Simulates or recreates user problems to resolve operating difficulties.
  • Interacts with network services, network security, and applications development groups to restore service and / or identify and correct core problems.
  • Maintains, analyzes, troubleshoots and repairs computer systems, networks, hardware and computer peripherals:
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Deploys new hardware and / or software to users.
  • Recommends systems modifications to reduce user problems

Qualifications

  • Superior organizational leadership skills.
  • Possess superior customer service and proficient communication skills.
  • Ability to perform in a challenging but collaborative work environment with individuals from across the organization.
  • Integrates multiple concepts across job functions with a goal of overall benefit to the organization.
  • Ability to communicate, develop and leverage strategic business relationships across the organization and externally.
  • Requires advanced technical and business knowledge.
  • Self-motivated team player who excels in a collaborative environment.
  • Contributes beyond job role and responsibilities.
  • Excellent problem solving skills.

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