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Desktop Technician I

Desktop Technician I

Job ID 
# Positions 
Posted Date 
Position Type 
Full Time
Travel Percentage 

Job Information


Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.


Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast.


Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.


  • Maintains, analyzes, troubleshoots and repairs computer systems, hardware and computer peripherals:
  • Documents, maintains, upgrades or replaces hardware and software systems.
  • Supports and maintains user account information including rights, security and systems groups.
  • Modifies, alters and / or adapts existing procedures to meet changing requirements.
  • Deploys new hardware and/or software to users.
  • Responds to telephone calls, emails and personnel requests for technical support.
  • Provides support on Microsoft Office products and Windows OS.
  • Provides support to end users for either PC, server or mainframe applications and hardware.
  • Interacts with network services, software systems engineering and/or applications development to restore service and/or identify and correct core problems.
  • Performs other duties as assigned. 


  • Associate’s Degree and 2 years of technical education, or equivalent experience. Field of study: Computer Information Systems or a related discipline
  • 2 to 3 years experience of related experience on Microsoft
  • Ability to work independently and in teams
  • Ability to work evenings, weekends, and/or holidays if needed

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