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Workers' Compensation Claim Supervisor

Workers' Compensation Claim Supervisor

Job ID 
# Positions 
Posted Date 
Position Type 
Full Time
Travel Percentage 

Job Information


National Interstate is a member of Great American Insurance Group. As one of the leading commercial transportation insurers in the nation, we offer risk financing solutions in all 50 states tailored to meet the needs of a wide variety of transportation classes. Our offerings include traditional insurance and innovative alternative risk transfer (ART) programs, including more than a dozen group captive programs catering to niche wheels markets. We are proud to be a multiple Northcoast 99 winner and Cleveland Plain Dealer Top Workplace in Northeast Ohio. It is because of our talented and dedicated team that we are able to live out our company values of integrity, transparency, fairness, accountability, empowerment and collaboration with each transaction we make. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!


  • Supervises activities within the Claims department. Responsible for coordinating and supervising the day-to-day activities of employees:
  • Supervises employees and provides file guidance.
  • Investigates and maintains claims.
  • Reviews and determines coverage and / or liability.
  • Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, reports or other documents) in the investigation of claims.
  • Works toward the resolution of claims files, and attends arbitrations, mediations, dispositions or trials as necessary.
  • May affect settlements / reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
  • Ensures that claims payments are issued in a timely and accurate manner.
  • Ensures that claims handling is conducted in compliance with applicable statues, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
  • Advises reporting staff on claim files and extends settlement authority as necessary after reviewing files.
  • May establish reserves and make recommendations or reports for Corporate Claims or senior management.
  • Coordinates the work activities within the unit. Responsible for day-to-day work and procedures. Assigns and checks work.
  • Responsible for performance, development and coaching of staff (i.e., hiring, firing, performance management, salary increases, etc.). Provides training to new members of the team / unit.
  • Performs other duties as assigned.


  • Bachelor’s Degree or equivalent experience.
  • 3 to 5 years of related experience; exhibits leadership qualities.

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