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Claim Specialist

Claim Specialist

Job ID 
# Positions 
US-WI-Eau Claire
Posted Date 
Position Type 
Travel Percentage 

Job Information


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


  • Investigates and maintains claims:
    • Reviews and evaluates coverage and / or liability.
    • Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, reports or other documents) in the investigation of claims.
  • Works toward the resolution of claims files, and attends arbitrations, mediations, dispositions or trials as necessary.
  • May affect settlements / reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
  • Conveys more complex information (coverage, decisions, outcomes, negotiations, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
  • Ensures that claims payments are issued in a timely and accurate manner.
  • Ensures that claims handling is conducted in compliance with applicable statutes, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
  • Provides technical advice to lower level positions and other functional areas.
  • Leads the work of others (mentors, prioritizes, delegates and reviews assignments).
  • Performs other duties as assigned.


  • Bachelor’s Degree or equivalent experience in Liberal Arts, Business or a related discipline.
  • 3 or more years of insurance experience.
  • Strong written and verbal communication.
  • Proficient in MS Word and Excel.

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