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Account Manager

Account Manager

Job ID 
# Positions 
Posted Date 
Position Type 
Full Time
Travel Percentage 

Job Information


Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


The Specialty Equipment Services Division helps financial institutions, healthcare facilities, and organizations in the private and public sectors manage risk, decrease their administrative load, and reduce expenses through custom solutions and the power of technology.  This division is currently looking for an Account Specialist to work  for our Specialty Equipment Division. The position will be located in our corporate headquarters in downtown Cincinnati, OH, or our regional office in Bellevue, WA.


  • Develop and implement account strategies and communicating strategies to the organization
  • Primary point of contact and liaison for service, maintenance, set-up and/or general concerns related to moderately complex to complex accounts or group of accounts.
  • Maintains strong relationships with customers through listening to, identifying and understanding their needs.
  • Ensures implementation of product delivered on time and meet client requirements in terms of schedule, risks, scope and budget.
  • Advocates customer needs and issues. Ensures internal resources maintain a clear understanding of the client's requests, priorities and needs to drive customer satisfaction.
  • Partners with all areas of the business to address account issues and ensure service needs are being met.
  • Acts as a liaison with other departments and facilitates interdepartmental communication to address client questions concerning billing, legal questions, financial impact, etc.
  • Within authority and company guidelines, negotiates and communicates special handling instructions, ensuring compliance.
  • Participates in preparing materials for new prospect marketing and capabilities presentations.
  • Leverages relationships with accounts to assist in retaining and growing the account.
  • Participates in identifying cross-selling   new products & services to existing customers.
  • Responsible for introducing key staff to account contacts. 
  • Maintains in-depth product and industry knowledge and knowledge of the customers’ business.
  • Builds customer satisfaction and confidence by preparing, analyzing and presenting reports and or other information to customers that track open issues, service levels, and / or effectiveness of products
  • Build and maintain strong relationships with Clients’ executives
  • Performs other duties as assigned.



  • Bachelor Degree or equivalent experience. Liberal Arts, Business or a related discipline
  • 3 to 5 years of Account Management and/or Relationship Management experience. Demonstrates effective interpersonal, verbal and written communication skills.
  • Leasing or Commercial Insurance experience and/or knowledge a plus.

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