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Service Associate III / IV

Service Associate III / IV

Job ID 
# Positions 
Posted Date 
Administrative/Customer Support
Position Type 
Full Time
Travel Percentage 

Job Information


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


Our Alternative Markets team is looking to add a Service Associate III/IV in our Syracuse, NY office.


  • Performs a variety of complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:
    • Reviews instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide quotes, issuances, renewals, endorsements, etc.
    • Computes premiums on quotes, issuances, renewals, audits, endorsements and / or cancellations / reinstatements based on proper rate selection, rules and company procedures.
    • Enters rate, premium and / or policy information into appropriate systems for policy updates / issuance.
    • Maintains file accuracy and completeness.
    • Orders, prepares and / or updates reports (i.e., motor vehicle reports, loss reports, financial reports, loss run requests, etc.) and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, motor vehicle / motor carrier filings, etc.).
    • Sets up and clears submissions.
    • Researches and resolves and / or corrects errors and / or issues.
    • Prepares, assembles and / or issues policy / endorsements and associated documentation.
    • Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions.
    • Performs preliminary risk evaluation and / or loss analysis.
  • Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
  • Shares and / or conveys complex information via telephone, e-mail, fax, regular mail or in person to underwriters, agents, brokers, reinsurers and / or insureds maintaining a professional demeanor in all situations.
  • May participate in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies.
  • May act as a liaison with other departments and facilitate interdepartmental communication.
  • May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support and / or supply functions.
  • May provide training, guidance and assistance to lower level positions.
  • Demonstrates expert knowledge of department policies and procedures, as well as of the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
  • As appropriate for line of business, may approve new business, renewal business and / or endorsements based on a defined set of instructions / guidelines.
  • Performs other duties as assigned.


Education: High School Diploma or equivalent. Associate’s Degree or equivalent preferred.
Field of Study: Business, Finance, Liberal Arts or related discipline.
Experience: 3 to 5 years related experience. Experience in the insurance industry preferred.


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