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Senior Claim Representative

Senior Claim Representative

Job ID 
# Positions 
Posted Date 
Position Type 
Full Time
Travel Percentage 

Job Information


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


Great American's Trucking Division offers a nationwide program that specializes in insuring the unique exposure of the For Hire Trucker. This progressive program focuses on the owner operator and small fleet markets. We're proud to serve the long haul trucking industry with insurance products and services dedicated to the success of the Owner-Operator.


Great American's Trucking Division is currently searching for an experienced Senior Claim Representative with experience adjusting liability and bodily injury claims.     



  • Investigates primarily 3rd party property damage, 3rd party bodily injury and occasionally 1st injury claims.
  • Reviews and evaluates coverage and/or liability. 
  • Secures necessary information (i.e., reports, policies, appraisals, releases, statements, or other documents) in the investigation of claims.   
  • Works toward the resolution of claim files. 
  • Conveys simple to moderately complex information (coverage, decisions, outcomes, etc.) to all appropriate parties, maintaining a professional demeanor in all situations.
  • May affect settlements/reserves within prescribed limits and submit recommendations to Claims Manager on cases exceeding personal authority. 
  • Ensures that claims payments are issued in a timely and accurate manner. 
  • Ensures compliance of claims handling pursuant to all state, legal, statutory and regulatory bodies to comply with all company procedures and requirements.
  • Documents and maintains all systems and manual records necessary for proper claim handling.
  • Performs other duties as assigned.


  • Bachelor's degree or equivalent work experience.  2-5 years of experience adjusting liability and bodily injury claims.  
  • Commercial transportation or trucking liability claims handling experience is desired.
  • Strong analytical skills evaluating large amounts of information and drawing appropriate conclusions.
  • Works within specific limits and authority on assignments of simple to moderate complexity. 
  • Possess functional knowledge and skills that are reflective of fully competent claims professional.
  • Ability to manage and control independent adjusters, experts, and outside counsel as necessary.
  • Performs work under general supervision.
  • This position requires a high skill level in planning and organization, as well as written and verbal communications. 
  • Appropriate adjuster licensing and continued professional development is essential. The AIC, CPCU, SCLA, and other insurance related designations are highly regarded. 

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