Returning Candidate?

Service Associate I

Service Associate I

Job ID 
# Positions 
US-NY-New York
Posted Date 
Administrative/Customer Support
Position Type 
Travel Percentage 

Job Information


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


Performs a variety of routine to moderately complex policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:

  • Reviews instructions from agent, underwriter, insured, broker, etc. to understand / determine what is needed to provide issuances, renewals, endorsements, etc.
  • Enters rate, premium and / or policy information into appropriate systems for policy updates / issuance.
  • Maintains file accuracy and completeness.
  • Orders, prepares and / or updates reports (i.e., renewal notice, renewal reports, etc.)  and / or legal notices (i.e., Notice of Cancellation, non-renewal notice, etc.).
  • Sets up new applications.
  • Researches and resolves and / or corrects errors and / or issues.
  • Prepares, assembles and / or issues policy / endorsements and associated documentation.
  • Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, internal systems, etc.).
  • Receives and directs visitors.  Answers, takes messages, forwards, and screens telephone calls.
  • Monitors staff attendance/out of office calendars 
  • May act as a liaison with other departments and facilitate interdepartmental communication.
  • May perform other tasks including support, photocopying, imaging, mail, data entry and / or supply functions.
  • Performs all preparatory procedures required to ready all documents for scanning including identifying and sorting documents by customer and/or document type.
  • Demonstrates working knowledge of policies and procedures, as well as the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
  • Performs other duties as assigned.


Education: High School Diploma or equivalent.

Experience:  1 to 2 years related experience.



Connect With Us!

Not ready to apply? Build your career profile here to connect with us!