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Senior Claim Processing Technician

Senior Claim Processing Technician

Job ID 
# Positions 
Posted Date 
Administrative/Customer Support
Position Type 
Full Time
Travel Percentage 

Job Information


Headquartered in Fenton, Missouri, a suburb of St. Louis, Vanliner Insurance Company is a member of Great American Insurance Group. For over 30 years, Vanliner has grown to become the country’s top insurance provider for the moving and storage, parcel and home delivery industries. Our mission since day one, has been to provide first-class insurance products and unparalleled customer service to all of our customers. Our success is driven by the expertise, innovation and commitment to customer service that our employees provide. If you are ready to join an engaging and driven team such as ours, we would love to hear from you!



  • Organizes assigned work and performs Claims processing and payment functions on large volumes of claims for one or more lines:
    • Composes, prepares, reviews and responds to correspondence.
    • Answers and responds to inquiries and gathers information.
    • May perform mail / file functions. Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside the company. Sorts and distributes mail. Maintains / purges documents according to record retention guidelines and distributes files / file systems.
    • Performs general processing, may include updating manuals.
    • May assist with claims numbers, claims setup and entry, electronic imaging or indexing, statistical coverage verification, preparation / entry of claims transactions, preparation / processing recovery and processing drafts and forms.
    • May perform systems functions, including determining errors / corrections on company system(s).
    • May coordinate / maintain contractor system, assigned manuals, repetitive payment schedule and bulk billing system.
    • May receive / verify information on loss reports and expense and / or medical bills.
    • May perform calculations to evaluate benefits, such as for mileage, wages, disability or reimbursement payments.
  • Assists Claims staff in setting up appointments, keeping records, performing routine follow-up and ensuring that bills are sent out.
  • Provides support to Claim department in areas requiring specialized skills or knowledge.
  • Enters information into company system(s).
  • Prepares, orders and maintains records, reports, registers and schedules.
  • Updates claims files and maintains, corrects and / or updates data using office technology.
  • May assist in training less experienced Claim Processors.
  • Performs other duties as assigned.


Education: High school diploma or equivalent
Experience: 1 to 3 years of related experience.

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