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Service Associate

Service Associate

Job ID 
# Positions 
Posted Date 
Administrative/Customer Support
Position Type 
Full Time
Travel Percentage 

Job Information


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


Our Fidelity and Crime Division underwrites fidelity and crime policies throughout the U.S. for mercantile businesses, financial institutions, and governmental entities. Products include employee dishonesty, forgery, theft, computer fraud and Kidnap, Ransom and Extortion coverage.  These coverages are offered for diverse classes of business including specialized industries such as gaming, security guards, check cashers, and program business.


We are currently searching for Service Associate in our Divisional headquarters located in Windsor, CT. The role of the Service Associate is to work with our underwriting staff to accurately issue policies and endorsements in accordance with Company objectives and policies.


  • Performs a variety of policy administration tasks in support of the business within established production and quality guidelines. Tasks may include:
  • Reviews instructions from the underwriter to understand / determine what is needed to provide issuances, renewals, endorsements, etc.
  • Enters premium and policy information into appropriate systems for policy updates / issuance.
  • Maintains file accuracy and completeness.
  • Sets up and clears submissions.
  • Researches and resolves and / or corrects errors and / or issues.
  • Prepares, assembles and / or issues policy / endorsements and associated documentation.
  • Researches and reconciles premium / billing accounting discrepancies. Responds to premium / billing questions.
  • Utilizes computerized systems for research, tracking, information gathering and / or troubleshooting (i.e., Excel / Word programs, legacy systems, internal systems, third party vendor delivered systems, etc.).
  • Shares and / or conveys policy information via telephone or e-mail to underwriters, agents, brokers, maintaining a professional demeanor in all situations.
  • May participate in other departmental processes / projects, such as changes / enhancements to forms and screens, user acceptance testing for systems and policies, and reviewing impact to current policies / practices.
  • May act as a liaison with other departments and facilitate interdepartmental communication.
  • May perform other tasks including support, photocopying, imaging, mail, data entry, agent contracting support and / or supply functions.
  • Demonstrates expert knowledge of department policies and procedures and utilizes broad understanding of the business (including products, coverages, etc.) and organization. Complies with company and regulatory guidelines.
  • Performs other duties as assigned.


  • 4 to 6 years related experience. Experience in the insurance industry preferred.
  • Must possess a high level of customer service and proven success in building and maintaining effective business relationships.
  • High level of organizational skills, ability to establish priorities and meet deadlines.
  • Proficiency in PC based programs and Microsoft Office.


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