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Business Technology Analyst

Business Technology Analyst

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# Positions 
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Full Time
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Job Information


Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.


Summit provides workers’ compensation programs and services to thousands of employers throughout the Southeast.


Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.


Summit is seeking a Business Technology Analyst to support our business systems across the enterprise.  The person who applies for this position should have exceptional attention to detail, excellent analytical skills, strong oral and written communication skills, proven problem-solving capabilities, effective planning and organizing skills with the ability to meet deadlines.  This person must be an avid self-starter capable of achieving results individually and/or within a team setting.


  • Assist with the implementation of system enhancements to ensure production capabilities are both effective and efficient.
    • Develops and executes test plans based on change requirements.
    • Coordinates end-user testing and documentation.
    • Coordinates resolution of defects emerging from the testing process.
  •  Provide production support for business systems
    • Quickly and effectively analyze production system issues
    • Document troubleshooting and resolution details
    • Coordinate and communicate with all stakeholders impacted by the issue
  • Define and document system or process capabilities through research and fact-finding.  Capture and articulate future system or process capabilities within the context of the business objectives driving the change
    • Analyzes, identifies and writes detailed description of system requirements.
    • Makes recommendations for business process improvements with an understanding of technical problems, available tools and methods, and business objectives.
    • Prepares analysis for production support of systems and applications and associated documentation.
  • Acts as a liaison between business units and IT.
  • Develops and maintains knowledge of business and technology solutions.
  • Assists users with routine inquires, researches customer issues.
  • Maintains a high level of customer service to internal and external clients.
  • Performs other duties as assigned


  • Bachelor degree in Information Technology or Business preferred, or minimum of three years of experience is required.  Experience in the P&C insurance industry is highly desirable.
  • Exhibits strong analytical skills with proven ability to problem solve. 
  • Experience with reporting tools and databases.
  • Constructively deal with problems that do not have clear solutions.
  • Self-driven and adaptable to multiple demands/deadlines, shifting priorities, ambiguity, and rapid change.
  • Proven attention to detail with excellent organization skills.
  • Proven ability to capture and convey complex system requirements.
  • Proven ability to develop test strategies across differing technologies and business processes.
  • Experience with business process diagramming.

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