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Claim Supervisor

Claim Supervisor

Job ID 
# Positions 
Posted Date 
Position Type 
Full Time
Travel Percentage 
0 to 10%

Job Information


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group’s member companies are subsidiaries of American Financial Group, a Fortune 500 company. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


The Alternative Markets Division of Great American Insurance Group is a leader in the development of long-term, profitable captive partnerships with agents, associations, and large accounts (via group or single entity captive structures).  We are also building non-captive program partnerships with retail agents who have distinguished themselves as experts in a particular class or industry.


Alternative Markets is currently searching for a Claim Supervisor.  The role of the supervisor will be to coordinate and supervise the day-to-day activities of the inland marine claims team.  This position is a hands-on, working supervisor.  We will rely on your ability to coordinate the work activities within the unit while investigating property claims.  


  • Supervises employees and provides file guidance.
  • Investigates and maintains property claims.
  • Reviews and determines coverage and / or liability.
  • Secures and analyzes necessary information (i.e., reports, policies, appraisals, releases, statements, reports or other documents) in the investigation of claims.
  • Works toward the resolution of claims files, and attends arbitrations, mediations, dispositions or trials as necessary.
  • May affect settlements / reserves within prescribed limits and submit recommendations to supervisor on cases exceeding personal authority.
  • Ensures that claims payments are issued in a timely and accurate manner.
  • Ensures that claims handling is conducted in compliance with applicable statues, regulations and other legal requirements, and that all applicable company procedures and policies are followed.
  • Advises reporting staff on claim files and extends settlement authority as necessary after reviewing files.
  • May establish reserves and make recommendations or reports for Corporate Claims or senior management.
  • Coordinates the work activities within the unit. Responsible for day-to-day work and procedures. Assigns and checks work.
  • Successfully completes all licensing, coursework and education as required.
  • Responsible for performance, development and coaching of staff (i.e., hiring, firing, performance management, salary increases, etc.). Provides training to new members of the team and
  • Performs other duties as assigned.


  • Bachelor's degree of equivalent experience.
  • Minimum of 3-5 years of experience handling commercial property claims to include high levels of claim handling authority.  Supervisory experience a plus. 
  • Experience managing and handling a high number of files. 
  • Possesses a high and extensive level of technical knowledge and skills.
  • Must have the ability to motivate and develop a cohesive team. 
  • Excellent written and verbal communication skills and be highly detailed and organized in their work. 
  • Implements Claims policy under the direction of higher level management.
  • Continued professional development is a requirement of this position, including work toward the AIC (Associates in Claims) designation if candidate does not already hold the designation. 

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