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Customer Service Representative

Customer Service Representative

Job ID 
# Positions 
Posted Date 
Administrative/Customer Support
Position Type 
Full Time
Travel Percentage 

Job Information


Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as one of the “Best Places to Work in Insurance” by Business Insurance magazine. We combine a “small company” culture where your ideas will be heard, with “big company” expertise to help you succeed.


  • Consistently recognized as a top place to work
  • Work in a team environment, where you can share your ideas
  • Opportunities for career development and growth
  • Committed to giving back to the community


Positions We Are Filling:  We are hiring Customer Service Representatives.


Where:  Our Bellevue, Washington office is just off I-90 in Eastgate, with free employee parking and close bus service. This position offers the option to work from home upon meeting performance standards.


Schedule:  Full-Time and Part-Time positions are available. Typically, part time is Monday through Friday, 4 hours per day, and full time is Monday through Friday, 8 hours per day, but we can work with alternative schedules.


Benefits Include:

  • Competitive pay rates
  • Medical, dental, and vision plans (must be full time)
  • Excellent 401(k) plan (must be full time)
  • 19 days of paid time off accrued in 2018, plus 8 paid holidays per year (must be full time)
  • Employee wellness programs and more

In our Contact Center, you will:

  • Receive inbound phone calls from customers, answer their questions, and help solve problems
  • Make outbound phone calls to insurance agents and brokers to confirm information
  • Respond to correspondence and information requests by e-mail
  • Perform data entry of information into our insurance-tracking database
  • Gain product knowledge so you can talk about product features
  • Perform other duties as assigned
  • Note: You will not make outbound sales calls – this is a customer service position


Experience:  New to customer service and insurance? That’s okay! We offer paid training. If you already have customer-service experience, you may earn a higher hourly rate.


We Are Looking for:  Great communication skills, a positive attitude, and an interest in learning how to provide excellent customer service.



  • Good typing skills: 35+ words per minute – if you are not sure of your typing level, we can test you and provide guidance on improving your typing skills
  • High School Diploma or equivalent



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