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Business Process Manager

Business Process Manager

Job ID 
# Positions 
Posted Date 
Business Services
Position Type 
Full Time
Travel Percentage 
Up to 30%

Job Information


Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.


Summit provides workers’ compensation programs and services to approximately 40,000 employers throughout the Southeast.


Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.


  • Oversees the planning and development of Business Process engineering activities associated with operational systems, through best practices and the appropriate staffing and management:
  • Demonstrates expertise of Lean Six Sigma and Lean methodologies while analyzing the most complex opportunities & problems from a cross-functional perspective. Ensures completion of time and cost estimates and the establishment and implementation of new or revised processes, standards, controls and associated programs. Develops measurable & sustainable results.
  • Develops and implements project plans with short and long-term strategic initiatives.
  • Utilizes technical expertise to influence and advise leadership in an objective manner.
  • Has responsibility for performance, development and coaching of staff (i.e. hiring, firing, performance management, salary increases, etc.). Ensures new members of the team / unit receive training.
  • Performs other duties as assigned


Education: Bachelor's Degree from an accredited institution; graduate degree is preferred


Experience: 8 or more years of progressive experience; exhibits leadership qualities


Lean Six Sigma Master Black Belt as certified by an industry recognized organization with a strong proficiency of implementing Lean methodologies through various functions within an organization

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