Headquartered in the Central Florida city of Lakeland, Summit employs over 700 office and field associates at its main location and regional offices in Baton Rouge, Louisiana, and Gainesville, Georgia. As the people who know workers’ comp, we strive to provide an atmosphere of constant growth and development for our employees.
Summit provides workers’ compensation programs and services to approximately 40,000 employers throughout the Southeast.
Summit is a member of Great American Insurance Group, a company that focuses on building relationships and linking people to various career paths. Whether it’s underwriting, claims, accounting, IT, legal, or customer service, Great American Insurance Group combines a small-company entrepreneurial atmosphere with big- company expertise.
Responsible for activities and services of the department / area / territory, ensuring an efficient level of administration and that company standards and customer relationships are maintained.
Oversees the development of productive agency plant(s) / territory(ies).
a. Accountable for the development of marketing plans for assigned territory(ies), taking into consideration the strengths and weaknesses of the agency plant(s) / territory(ies) and competitors, divisional objectives and overall market conditions.
b. Oversees staff in prospecting, appointing and managing agency relationships and in achieving production and profitability objectives.
c. May oversees the development and execution of agency action plans for achieving individual agency objectives.
d. Ensures timely review and analysis of agents' production and results and that appropriate corrective measures, including modification or cancellation of agency appointments, are implemented.
e. Oversees resolution to problems between company and producer.
Has responsibility for marketing company products and services to existing and prospect agencies.
a. Serves as a technical expert in and ensures staff is able to interpret and explain products, facilities, practices and services.
b. Gathers, analyzes and maintains competitive information. Makes appropriate recommendations based on competitive landscape.
As appropriate for line of business:
a. Has accountability for own profit-oriented risk selection / rejection, pricing decisions, within designated authority, and those made by members of the team / unit.
b. Empowers employees to use independent judgment and initiative to support business goals.
c. Monitors aggregate quality and pricing for assigned territory(ies).
d. Ensures the monitoring of persistence, placement and agent / agency debt.
e. Ensures a high level of customer service.
f. May take an active role, as needed, for large and / or complex accounts during upstart and / or critical periods in order to assist agents in producing business.
Ensures that effective business relationships with internal and external customers / coworkers are developed and maintained in order to attract and retain profitable business.
a. Ensures consistency across the team when communicating with / responding to agents and brokers.
Identifies opportunities for and may spearhead development of new business and / or programs.
Provides tactical leadership and strategic direction to the unit.
Ensures the department or functional area meets policies and practices. Aligns unit with business objectives.
Plans and ensures that the unit meets budget and performance targets.
Has accountability for the performance, development and coaching of staff (hiring, firing, performance management, pay increases, etc.). Ensures the department has a sufficient number of trained staff to provide necessary levels of service and achieve department performance results.