Returning Candidate?

Claim Processing Technician I / II

Claim Processing Technician I / II

Job ID 
# Positions 
Posted Date 
Administrative/Customer Support
Position Type 
Full Time
Travel Percentage 

Job Information


Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


The Alternative Markets Division of Great American Insurance Group is a leader in the development of long-term, profitable captive partnerships with agents, associations, and large accounts (via group or single entity captive structures).  We are also building non-captive program partnerships with retail agents who have distinguished themselves as experts in a particular class or industry.


Alternative Markets is currently searching for a Claim Processing Technician I / II who will support the Claims Department and develop the specialized skills and knowledge related to processing of claims.


  • Learns to perform claims processing and payment functions on basic claims for one or more lines. Performs claims support functions.
  • Composes, prepares, reviews and responds to correspondence.
  • Answers and responds to inquiries and gathers information.
  • May perform mail / file functions. Utilizes the company system(s) to identify the appropriate recipient of correspondence within or outside of the company. Sorts and distributes mail.
  • Maintains / purges documents according to record retention guidelines and distributes files / file systems.
  • Performs general processing, may include updating manuals.
  • May assist with claims numbers, claims setup and entry, electronic imaging or indexing, statistical coverage verification, preparation / entry of claims transactions, preparation / processing recovery and processing drafts and forms.
  • May perform systems functions, including determining errors / corrections on claims system(s) and / or policies.
  • Prepares, orders and maintains records, reports, registers and schedules.
  • Updates claims files and maintains, corrects and / or updates data using office technology.
  • Performs other duties as assigned.


  • Must have a High School Diploma and 2 or more years of related experience.
  • Intermediate knowledge of MS Office, including Word, Excel and Outlook.
  • Strong data entry skills.  Accuracy is very important in this position.
  • People oriented and willing to assist others.
  • Strong verbal and written communication skills.
  • Strong customer service skills.
  • Ability to multi-task.
  • Ability to "think on your feet", react quickly to requests.
  • Strong organizational skills.

*Job title and grade will depend on the successful applicant’s level of experience.

Connect With Us!

Not ready to apply? Build your career profile here to connect with us!