Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.
Great American Insurance Group – Annuity Information Technology department is currently searching for an Intern for the Desktop Support Team.
Staff the Annuity IT Desktop team, assisting end users with technical support of desktop computers, laptops, applications and related technology. Using the Service Desk software tool; triage and resolve users’ tickets; engage other support groups when appropriate; actively working ticket queue to ensure tickets do not age or breach SLAs; provide end-user follow-up.
Build and configure desktops/laptops for new hires and PC refresh process. Follow all established processes for maintaining inventory for Asset Management team.