Claim Representative / Senior Claim Representative - Workers' Compensation

US-CA-Walnut Creek | US-CA-Los Angeles | US-CO-Denver | US-AZ-Phoenix | US-IL-Chicago | US-NY-New York | US-MA-Boston | US-UT-Salt Lake City | US-WA-Seattle
1 month ago
Job ID
# Positions
Position Type
Full Time


Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


Our Alternative Markets Division's highly flexible captive business model brings risk-sharing capabilities to a variety of organizations throughout the U.S., including retail agents, associations and large account customers. 


The Alternative Markets Division is currently searching for a Claim Representative/Senior Claim Representative with multiple years of experience handling workers' compensation claims. Willingness to travel, including some overnight travel as needed.


The job grade will be commensurate with the years of experience and skill level of the candidate hired for the position.


  • Investigates and maintains workers’ compensation claims.  Reviews and evaluates coverage and/or liability.  Secures necessary information (i.e., reports, policies, appraisals, releases, statements or other documents) in the investigation of claims.
  • Works toward the resolution of claims files, and attends arbitrations, mediations or trials as necessary. 
  • May affect settlements/reserves within prescribed limits and submits recommendations to supervisor on cases exceeding personal authority.
  • Ensures that claims payments are issued in a timely and accurate manner. 
  • Ensures compliance of claims handling pursuant to all state, legal, statutory and regulatory bodies to comply with all company procedures and requirements. 
  • Must obtain state adjusting licenses where required. 
  • Performs other duties as assigned.


  • Bachelor’s degree preferred in addition to a significant amount of experience handling workers’ compensation claims. 
  • Multiple jurisdiction experience a plus.
  • Candidates will be required to have strong skills in customer service, computers, verbal and written communications, time management, and organizational skills. 


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