Senior Windows Engineer

2 months ago
Job ID
# Positions
Position Type
Full Time


Be Here. Be Great.  Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group, a member of American Financial Group, is a Fortune 500 company consistently recognized as a top place to work.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


  • Provide operational expertise and facilitate implementation of new applications and technologies from development teams.
  • Provide operational expertise associated with various 3rd party applications. (Tibco, Elequence, Onbase, LifePro)
  • Adheres to standards and guidelines utilizing ITIL and generally accepted technology principles by working with functional teams.
  • Work with Development, Security, and other technical teams to evaluate upcoming technical needs and projects. Identifies potential issues roadblocks and impacts to operational support and implementation. 
  • Apply scripting/programming skills to automate system related functions, manual support tasks, and create solutions for improved operations support. (Octopus Deploy)
  • Utilize strong analytical, problem solving, and general leadership skills to facilitate and/or drive resolution of a range of simple to complex high priority incidents, issues, and problems.
  • Serves as an escalation point for System Administrators to help resolve highly complex application issues and requests.
  • Engages in both the CAB process to help to identify conflicts and assess risk associated with planned changes.


  • Advanced and diverse experience with server topologies, engineering, monitoring, development, and security fundamentals is essential to the success of this role.
  • Diagnose operational incidents and react to resolve them and meet availability, reliability, or performance objectives.
  • Possess an engineer level understanding of standard Windows System Administration
  • Strong technical and leadership abilities with an ability to work with technical and non-technical resources.
  • Must have strong customer focus, with attention to providing high quality service.
  • Strong technical documentation and diagramming skills.
  • Highly knowledgeable in leading edge products, services, protocols, and standards.
  • Expert in multiple Infrastructure domains with ability to be the go to person for technical issues in Infrastructure.
  • Must be adaptable, and able to work in an agile and fast-paced environment.
  • Possess strong communication, interpersonal and partnering skills. Able to garner support, build trust and influence technical decisions for the success of the organization.
  • Education: Bachelor’s or Master’s Degree or equivalent experience
  • Field of Study: Computer Science or a related discipline
  • Experience: 10 or more years of related experience


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