Claim Representative

US-CA-Walnut Creek
1 month ago
Job ID
# Positions
Position Type
Full Time
Travel Percentage
0 to 10%


Be Here.  Be Great.  Why?  Because working for a leader in the insurance industry means opportunity for you. Great American Insurance Group is a Fortune 500 company consistently recognized as a top place to work.  We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty property and casualty operations and a variety of financial services, there are always opportunities here to learn and grow.


Learn how you can Be Here and Be Great at


Our Alternative Markets Division's highly flexible captive business model brings risk-sharing capabilities to a variety of organizations throughout the U.S., including retail agents, associations and large account customers. 


The Alternative Markets Division is currently searching for a Claim Representative with experience handling commercial general liability claims




  • Investigates and maintains commercial general liability, property and auto claims.  Reviews and evaluates coverage and/or liability.  Secures necessary information (i.e., reports, policies, appraisals, releases, statements or other documents) in the investigation of claims.
  • Works toward the resolution of claims files, and attends arbitrations, mediations or trials as necessary. 
  • May affect settlements/reserves within prescribed limits and submits recommendations to supervisor on cases exceeding personal authority.
  • Ensures that claims payments are issued in a timely and accurate manner. 
  • Ensures compliance of claims handling pursuant to all state, legal, statutory and regulatory bodies to comply with all company procedures and requirements. 
  • Must obtain state adjusting licenses where required. 
  • Performs other duties as assigned.


  • Bachelor’s degree or equivalent experience.
  • 3 to 5 years of experience handling commercial general liablity, property and/or auto claims, multi-line experience a plus.  
  • Multiple jurisdiction experience is preferred.
  • Candidates will be required to have strong skills in customer service, computers, verbal and written communications, time management, and organizational skills. 


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